Booking and payment conditions
LESSOR
Getteröns Camping
Valvikavägen 3, 43293 Varberg
Tel. 0340-16885
Email: info@getteronscamping.se
WHEN DOES THE GUEST’S BOOKING BECOME BINDING?
It is the guest’s responsibility to check the invoice and to ensure that the arrival and departure dates are correct. The booking is valid for both Getteröns camping and the guest as soon as Getteröns camping has confirmed the booking (by sending an invoice/confirmation) and the guest has paid the agreed registration fee (or the entire rent) within the agreed time.
WHEN SHOULD THE GUEST PAY?
The guest’s payment for the reservation must be received by Getteröns Camping no later than the date indicated in the confirmation.
- If the reservation is made 30 days or more before arrival, a registration fee must be paid. The registration fee must be paid within 10 days from the time of booking. The registration fee is deducted from the rental sum.
- If the reservation is made 30-0 days before arrival, the full rent must be paid within 10 days from the time of booking.
WHAT HAPPENS IF THE GUEST DOES NOT PAY ON TIME?
If the guest does not pay the registration fee and/or the rental fee on time, Getteröns camping has the right to cancel the booking.
WHAT ARE THE GUEST’S OBLIGATIONS?
- To stay at Getteröns Camping, guests must be 18 years old. The age limit does not apply to children accompanied by a parent. Identification is required on arrival.
- The guest is obliged to comply with the campsite’s rules of conduct.
- The rental period expires if the guest or someone in the guest’s company behaves in a disruptive manner, commits vandalism on the camping area or the rental object is used for an unintended purpose. If the rental period expires due to the above, the guest will be immediately expelled and is not entitled to recover any part of the rental amount. The guest is obliged to financially compensate for any damage or theft caused by his or her actions.
WHAT HAPPENS IF THE GUEST WANTS TO CANCEL?
Any cancellation must be made via personal contact with us by phone 0340-16885 or e-mail to info@getteronscamping.se. Getteröns camping only accepts cancellations by the booked guest.
CANCELLATION WITHOUT CANCELLATION PROTECTION
– No refund will be given on the amount paid.
CANCELLATION WITHOUT CANCELLATION PROTECTION
– Costs SEK 150 and must be notified no later than 14 days before check-in/arrival. The rebooking must take place during the current season.
Rebooking can only be done on prepaid bookings, if the booking is not paid, it is possible to change the date at no cost.
CANCELLATION PROTECTION
Can only be purchased before payment is made. It is up to the guest to indicate if they want cancellation protection.
LILLA PAKET* – 295 KR
– Free cancellation up to 10 days before check-in/arrival.
– Cancellation 1-9 days before check-in/arrival requires a medical certificate, the full amount for unused nights will be refunded except for the cost of the cancellation insurance. The medical certificate must be received by the campsite within 20 days from the date of cancellation and only when the certificate is received will the amount be refunded within 7 days.
– Free rebooking during the same season, must be notified 7 days before check-in/arrival.
BIG PACKAGE* – 595 KR
– Free cancellation and rebooking until 12:00 1 day before check-in/arrival
– Cancellation during stay/early return during stay; requires medical certificate, the amount for unused days will be refunded minus the cost of the cancellation insurance. The medical certificate must be received by the campsite within 20 days from the date of cancellation and only when the certificate is received will the sum be refunded within 7 days.
*Cancellation policy for cancellations with cancellation protection
- In case of reimbursement, a medical certificate, clearing and account number must be provided within 20 days.
- The cancellation fee is always deducted from the refund amount.
- Rebookings must always be made in the same season, if it is rebooked to a cheaper place, the difference is not refunded. If it is rebooked to a more expensive place, the difference is paid by the guest.
- Unspent amount / remaining amount is not refunded to the guest after the end of the season.
- In case of a partial cancellation/partial rebooking of a paid reservation, the cancellation protection rules apply.
- If you have free rebooking in your cancellation insurance and use it for a new booking in the same season, you have used up the possibility of your cancellation insurance.
In the case of rebooking, the guest must provide the reservation number from the cancellation in order to use the outstanding amount for the new reservation. A new rebooking period does not need to be specified at the time of cancellation/rebooking.
Cancellation/rebooking can be done by phone 0340-16885 or email info@getteronscamping.se.
Refunds will be paid as soon as possible after you have provided proof that you are entitled to use the cancellation cover.
Cancellation cover is per booking, not per person.
COMPLAINTS
Any remarks or complaints must be made promptly and on the spot. Complaints or observations made after the end of the rental period will not be considered.
WHAT ARE THE GUEST’S OBLIGATIONS?
To book with Getteröns Camping, guests must be 18 years old. Everyone in the party must be 18 years of age or older to stay at Getteröns Camping. The age limit does not apply to children in the company of a parent. Meeting the age limit is a requirement for access to the cabin/camping site. Identification takes place on arrival. If the guest does not meet the age limit when entering the cabin / camping site, rules for cancellation apply.
- Guests are obliged to comply with the rules and regulations of the campsite.
- If the guest has not checked in before 18.00 on the day of arrival and has not notified via email (with confirmation from the campsite) that check-in takes place on the day of arrival but after 18.00, Getteröns Camping has the right to cancel the stay without refund.
- The rental period expires if the guest or someone in the guest’s company behaves in a disruptive manner, commits vandalism on the camping area or the rental object is used for an unintended purpose. If the rental period expires due to the above, the guest will be immediately expelled and is not entitled to recover any part of the rental amount. The guest is obliged to financially compensate for any damage or theft caused by him or his party.
- It is the guest’s responsibility to have booked a camping pitch large enough to accommodate the vehicle + awning and meet the requirement of 2m to the rear boundary. Payment of this reservation is a direct acceptance by the guest that it knows this information. Violation of this point means that Getteröns Camping is authorized to deny guest check-in without refund or assign another place than.
GENERAL CONDITIONS COTTAGE
You may not allow more people to stay in the accommodation unit than stated at the time of booking.
One child under the age of one may stay in addition to the maximum number of persons indicated. However, this must be specified when booking.
You must take good care of the accommodation and follow the rules of conduct. You are personally responsible for any damage caused to the accommodation and its furnishings.
The price of accommodation does not include cleaning, bed linen, towels or cot unless otherwise stated on the confirmation or invoice.
The cottage must be cleaned before departure (not if you have paid for final cleaning). If the cottage is left uncleaned, you will be charged for cleaning afterwards.
If you intend to bring pets, you must specify this at the time of booking to ensure that the property allows this.
We do not guarantee that our cabins are allergy-free.
GENERAL CONDITIONS CARAVAN/MOBILE HOME
The caravan / motorhome must be backed into the booked place to increase safety at our campsite. There must be 4 meters between each accommodation unit. If there are red stones on the site, the caravan and awning must be placed within these.
Windbreaks must not be erected in such a way that it is difficult to drive into the adjacent plot. Maximum height 1.40 m. If in doubt, contact the caretaker.
One (1) accommodation unit may be placed on each plot. No additional tents, except for the awning attached to the accommodation unit, are allowed.
LPG and electrical equipment must be tested and approved in accordance with current regulations.
The pitch is at the disposal of you and your family and you may not allow more people to stay on the pitch than stated at the time of booking.
It is not allowed to borrow or rent the trolley.
The campsite must be well maintained and rules of order must be respected.
HANDLING OF PERSONAL DATA
By paying, the guest agrees that personal data may be processed by Getteröns camping, in accordance with GDPR. The purpose of this is to enable customary guest administration and to ensure that Getteröns camping has access to reliable personal documentation.
